The intended purchase contract is based on the GTC.
1. Order process and conclusion of contract
The customer's order constitutes an offer. A contract is only concluded after acceptance on our part, at the latest with the dispatch of the goods.
An order is only possible if all mandatory fields marked with * in the order form are filled in. If any information is missing or if we are unable to fulfil the order for any other reason, the customer will receive an error message. Before finally submitting the order, the customer will be given the opportunity to correct his order. The customer will receive supporting detailed information directly in the course of the ordering process. As soon as the order process is completed, the customer is notified by an information window "Your order is completed and has been successfully sent". This does not constitute acceptance of the customer's offer.
Once we have received the order, the customer will be notified of the receipt of his order via the e-mail address he has provided. This notification does not constitute acceptance of the customer's offer.
2. Binding period
The date of receipt of the order shall be notified to the customer immediately within the scope of the confirmation of receipt. The customer is bound to his order for 7 days from receipt of this order. If we are unable to fulfil the customer's order for any reason, the customer will be informed of this by e-mail.
3. Delivery time and place of performance
The customer will be informed of the stock status or delivery time during the ordering process and in the order confirmation. We will inform the customer immediately of any delays in delivery due to force majeure or other reasons for which the customer is not responsible and inform the customer of a new delivery period that is reasonable under the circumstances. If the goods cannot be delivered even within the new delivery period for reasons for which Doblinger is not responsible, Doblinger may withdraw from the contract in whole or in part. Any consideration already paid by the customer shall be refunded without delay. Insofar as the customer cannot reasonably be expected to accept the delivery as a result of the delay, he may withdraw from the contract by timely declaration in text form (i.e. in writing or by email). The place of performance for our services is Vienna.
4. Prices and shipping costs
Our sales prices are inclusive of VAT. They do not include the costs for shipping, which can be seen in the separate table under shipping costs. In the case of delivery to a non-EEA country, the consumer shall bear all import and export charges as well as any customs duties and fees and levies. In the absence of any agreement to the contrary, the consumer shall bear the risk of transport in the case of deliveries.Versandkosten
5. Terms of payment
The purchase price shall be paid within 14 days of delivery and receipt of invoice without any deductions and free of charges. The date of receipt on one of our accounts shall be decisive for the timeliness of payment.
6. Interest on arrears
Even if the customer is not responsible for the delay in payment, we are entitled to charge interest on arrears at the rate of 12% per annum. This shall not affect claims for compensation for proven higher interest in the event of default in payment through no fault of the customer.
7. Right of withdrawal
Customers who are consumers within the meaning of the Austrian Consumer Protection Act or similar laws in their respective countries of residence may withdraw from a contract concluded by distance selling (or a contractual declaration made by distance selling) within a period of 14 calendar days from receipt of the delivery of the ordered goods. It is sufficient if the declaration of withdrawal is sent within the period without giving reasons. Saturdays, Sundays and public holidays count towards the calculation of the period.
In the event of withdrawal, the purchase price paid, including shipping costs, shall only be refunded concurrently with the return of the goods received from the customer.
The goods should be returned in unused condition and in a condition suitable for resale as new and in the original packaging. In the case of articles which are impaired by signs of use, provided that these have not arisen as a result of normal use in accordance with the intended purpose, we shall charge an appropriate fee for the reduction in value. The same applies if accessories or parts are missing when the goods are returned.
Our return address is: Musikhaus Doblinger, Dorotheergasse 10, 1010 Vienna, Austria.
8. Exceptions to the right of withdrawal
In the case of audio or video recordings and computer software (e.g. CD, DVD, CD-R etc.), the right of withdrawal only exists if the delivered goods have not been unsealed by the consumer.
9. Return costs
With a goods value of 40 € or more, the costs of returning the goods to private customers (consumers) are always at our expense. If the price of the goods to be returned does not exceed an amount of €40 or if, in the case of a higher price, the consumer has not yet paid the consideration of at least €40 at the time of withdrawal, the costs for business customers and consumers shall be borne by them of the customer.
However, this does not apply if the delivered goods do not correspond to those ordered.
10. Retention of Title
The goods remain our property until full payment. If the customer defaults on payment, we are entitled to assert our rights from the retention of title. It is agreed that the assertion of the retention of title does not constitute a withdrawal from the contract unless we expressly declare our withdrawal from the contract.
11. Data processing
We would like to point out that, for the purpose of simplifying the purchasing process and for subsequent contract processing, the webshop operator stores the user's IP data in the form of cookies, as well as the name, address and credit card number of the purchaser. There is no data transmission to third parties, with the exception of the transmission of the credit card number to the respective bank for the purpose of debiting the purchase price. After completing the virtual purchase or after aborting the purchase process, the data stored in the cookies will be deleted or stored until the invoice has been paid. The data name, address and credit card number are stored until the goods are delivered. The data processing takes place on the basis of the legal provisions of Section 96 Paragraph 3 TKG and Section 8 Paragraph 3 Z 4 DSG.
12. Promotional Emails
In the course of the ordering process, the customer can agree to receiving advertising e-mails (newsletter) from our company and revoke his consent at any time under "My customer account - newsletter settings".
13. Contract Language
The contract language is German.